4
Total Tickets
2
Open
2
Resolved
4h
Avg Response
| Ticket ID | Subject | Customer | Priority | Status | Date | Actions |
|---|
Conversations
${[
{name:'Support Agent (Priya)',last:'We will resolve this within...',time:'10m',unread:true},
{name:'AgroShield Bot',last:'Your order has been dispatched',time:'2h',unread:false},
{name:'Account Manager',last:'Congrats on Gold tier!',time:'1d',unread:false},
].map(c=>`${c.name[0]}
${c.name}
💬 Support Agent – Priya
🟢 Online
Hello Harish! Welcome to AgroShield Support. How can I help you today?
10:32 AM
Hi! I haven't received my invoice for order AGS-2024-0891
10:35 AM
I can see your order AGS-2024-0891 for ₹12,450. The invoice will be emailed within 2 hours. I can also share it here.
10:36 AM
Yes please share here
10:37 AM
📎 Invoice_AGS-2024-0891.pdf – Attached. Also, as a Gold member you get priority invoice processing from next month! 🎉
10:38 AM
Typing...
4 notifications (2 unread)
${AGRO.notifications.map(n => {
const icons = {order:'📦',stock:'⚠️',promo:'🎁'};
return `
${!n.read ? '' : ''}
${icons[n.type]||'🔔'}
`;
}).join('')}
${n.text}
${n.time}
🛒 Orders & Payments
${[
{q:'How do I track my order?',a:'Go to Orders > click on any order > View > Track. Real-time tracking is available via Delhivery. You will also receive SMS updates at each step.'},
{q:'What payment methods are accepted?',a:'We accept UPI, Net Banking, Credit/Debit Cards (Visa, Mastercard, RuPay), Cash on Delivery, and 30-day credit for Gold/Platinum dealers.'},
{q:'How to apply a promo code?',a:'Add items to cart > Checkout > Enter your code in the promo box. Valid codes: AGRO20 (20% off), FIRST500 (₹500 off first order).'},
{q:'Can I cancel or return an order?',a:'Orders can be cancelled before dispatch. Returns accepted within 30 days for unopened products. Contact support for damaged goods.'},
].map(f=>`${f.q}▼
${f.a}
🌿 Products & Compliance
${[
{q:'Where can I download Safety Data Sheets (SDS)?',a:'Every product page has a "Download SDS" button. You can also access all SDS sheets in the Compliance section. Bulk download available for dealers.'},
{q:'How does the pest-to-product recommendation work?',a:'Select your crop type, then the pest you are facing. Our system suggests the most effective registered pesticides with application rates.'},
{q:'Are all products CIB registered?',a:'Yes, every product on our platform is CIB (Central Insecticides Board) registered. Certification badges are displayed on each product card.'},
{q:'How to upgrade dealer tier?',a:'Tiers are auto-upgraded monthly based on your GMV. Gold requires ₹2L-5L/month, Platinum requires ₹5L+/month. You can also manually request upgrade.'},
].map(f=>`${f.q}▼
${f.a}
${[
{name:'CIB Registration Guidelines',type:'PDF',size:'2.1 MB',date:'Dec 2024',icon:'📋'},
{name:'Pesticides Act 1968 – Full Text',type:'PDF',size:'4.8 MB',date:'Nov 2024',icon:'⚖️'},
{name:'SDS Master Sheet – Insecticides',type:'XLSX',size:'1.2 MB',date:'Dec 2024',icon:'🦟'},
{name:'SDS Master Sheet – Fungicides',type:'XLSX',size:'980 KB',date:'Dec 2024',icon:'🍄'},
{name:'SDS Master Sheet – Herbicides',type:'XLSX',size:'750 KB',date:'Dec 2024',icon:'🌿'},
{name:'Hazard Classification Chart',type:'PDF',size:'560 KB',date:'Oct 2024',icon:'⚠️'},
{name:'Proper Disposal Guidelines',type:'PDF',size:'1.4 MB',date:'Sep 2024',icon:'♻️'},
{name:'PPE Requirements by Product',type:'PDF',size:'880 KB',date:'Nov 2024',icon:'🦺'},
{name:'Application Rate Reference',type:'PDF',size:'2.2 MB',date:'Dec 2024',icon:'🌾'},
].map(d=>`
`).join('')}
${d.icon}
${d.name}
${d.type}
${d.size} · ${d.date}